Refund policy
Because our products are made to order, all sales are final. We do not accept returns or exchanges for change of mind, buyer preference, or incorrect size selection.
If your item arrives defective, damaged, incorrectly printed, or otherwise has a confirmed manufacturing or production issue, please contact us within 7 days of delivery so we can review the issue and determine an appropriate resolution.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item has a manufacturing defect, printing error, production-related issue, arrives damaged, or you receive the wrong item, contact us at info@thesilkecho.com within 7 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
- Photographs of the product and, when relevant, its packaging or shipping label
We will review the claim and, if the issue qualifies, may offer a replacement, refund, or other appropriate resolution.
Claims submitted more than 7 days after delivery may not be eligible for a replacement or refund.
Sizing
Each product includes a size guide with garment measurements to help you select the appropriate size before ordering.
Because our products are made to order, we cannot accept returns, exchanges, or refunds because a customer selected the wrong size, the item does not fit as expected, or the customer no longer wants the item, provided that the item received matches the size that was ordered.
Please review the applicable size guide carefully before placing your order.
If the size you receive is different from the size you ordered, contact us within 7 days of delivery and we will review the issue as an incorrect-item claim.
Returns
Please do not send any item back without first contacting us.
In many cases, photographs and order information may be sufficient for us to review a defective or damaged-item claim. If a physical return is required, we will provide you with instructions on where and how to return the item.
Items returned without prior authorization may not be accepted.
For return questions, contact us at:
Exchanges
We do not offer exchanges for change of mind, color preference, or incorrect size selection.
If an item has a qualifying manufacturing defect, printing issue, or other production-related problem, we will review the claim and determine the appropriate resolution.
Refunds
If your claim is approved for a refund, the refund will be issued to your original payment method.
Once a refund has been processed, it may take additional time for your bank or credit card provider to post the funds to your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at info@thesilkecho.com.
Cancellations
Because products are made to order, we cannot guarantee that an order can be changed or canceled after it has been submitted for production.
If you need to request a change or cancellation, contact us as soon as possible at info@thesilkecho.com. We will do our best to assist, but once production has begun, changes or cancellations may not be possible.
Consumer Rights
Nothing in this policy is intended to limit any rights that you may have under applicable consumer-protection law.
Where local law provides mandatory cancellation, return, refund, or warranty rights that cannot legally be waived, those rights will continue to apply.
Certain made-to-order, customized, or personalized goods may be excluded from statutory cooling-off or change-of-mind return rights where permitted by applicable law.
Contact
For any questions regarding returns, damaged items, defects, or refunds, contact:
Silk Echo
info@thesilkecho.com